Organizations face rising challenges: increasing claims volume, stricter compliance requirements, and heightened expectations from boards and constituents. Traditional Claims Management Systems were designed primarily to handle transactions, not to serve as forward-looking tools for governance, risk management, and member engagement. But the future of risk management is different. Today, Claims Management Software and Insurance Software […]
Why TPAs Should Be Actively Involved in Tech Selection with Their Clients
Technology is no longer just a back-office tool—it’s a competitive differentiator. Clients rely on TPAs not only to handle claims efficiently but also to guide them in selecting and implementing the right Claims Management Software. When TPAs take an active role in technology selection, they position themselves as strategic partners, ensuring long-term success for both […]
Increasing Efficiency Without Losing the Human Touch: 4 Success Stories
Organizations face mounting pressure: rising claim volumes, evolving compliance mandates, and growing expectations for transparency and efficiency. Traditional Claims Management Systems struggle to keep up with these demands—leading many organizations to embrace Artificial Intelligence for Insurance and modern oversight dashboards as part of their technology strategy. But here’s the critical challenge: How do you leverage […]
Enhancing Adjuster Productivity Through Smart Task Management
For Third-Party Administrators (TPAs), rising claim volumes, staffing constraints, and client demands for faster resolutions create a constant balancing act. Adjusters are at the heart of the claims process, but too often, they’re overburdened with repetitive tasks, unclear priorities, and administrative work that steals time away from core claim resolution activities. The solution? Smart task […]
Lessons from the Field: How Leading Organizations Are Modernizing Claims Oversight
Claims oversight isn’t just about checking boxes—it’s about protecting public resources, ensuring fairness, and delivering value to members. With rising claim complexity, increased scrutiny, and the demand for transparency, oversight has become more challenging than ever. The good news? Leading organizations are showing that with the right Claims Management Software and Claims Management Oversight Solutions, modernization […]
Secure, Compliant, and Cloud-Based: Modern Claims Tech for Evolving Regulations
Staying compliant with evolving regulations is no longer a periodic task—it’s a continuous responsibility. From data privacy mandates to SOC 2 certification requirements, Third-Party Administrators (TPAs) must ensure their Claims Management System can adapt quickly without disrupting operations. The solution? Modern, cloud-native Claims Management Software built for compliance, security, and scalability. Why Compliance is […]
Managing Claims Internally: When It Makes Sense to Bring Adjusting In-House
For public entities and risk pools, managing claims is more than just an operational function—it’s about accountability, fiscal responsibility, and delivering fair outcomes to members and stakeholders. Traditionally, many organizations rely on third-party administrators (TPAs) for claims adjusting. But as technology and Claims Management Software evolve, more entities are asking: When does it make sense […]
Client Onboarding Made Easy: Launching New Programs in Days, Not Months
For Third-Party Administrators (TPAs), the speed and precision of client onboarding sets the tone for the entire relationship. Delays in launching new programs can frustrate clients, disrupt operations, and even jeopardize retention. In today’s competitive market, TPAs can’t afford to spend months configuring systems, mapping workflows, and building reports from scratch. That’s why leading TPAs […]
Claims Auditing Without the Headache: Automating Compliance and Quality Checks
For public entities and risk pools, claims auditing is a necessary safeguard—but it can quickly become a logistical burden. Manually reviewing files, chasing documentation, and verifying service level agreements (SLAs) across multiple Third-Party Administrators (TPAs) can consume weeks of staff time and strain resources. The good news? Modern Claims Management Software now includes claims management […]
Claims Fraud Detection for TPAs: Built-In AI vs Bolt-On Tools
For Third-Party Administrators (TPAs), fraud is more than a compliance issue—it’s a profitability and reputation challenge. Detecting fraudulent activity early can mean the difference between minimal loss and significant claims leakage. In today’s competitive market, TPAs can’t afford to rely solely on manual processes or outdated tools to manage fraud risk. That’s why many are […]