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Subrogation is a vital component of insurers’ risk management and claims handling strategies, enabling them to recover costs, control premiums, mitigate risks, and maintain financial stability, all of which are essential for long-term success in the insurance industry. Insurers that are adept at it are able to improve loss ratios, remain compliant, and gain a […]
Leveraging modern core technology enables insurers to reduce the average time to settle claims, leading to improved customer satisfaction, operational efficiency, and a competitive advantage in the market.
Claims Handling Expenses: The costs associated with processing and administering claims, including personnel, technology, and overhead expenses. These expenses directly impact an insurer’s bottom line, making it essential to find ways to minimize expenses while maintaining high-quality service in order to remain competitive in the market. While most insurers have already made considerable efforts to […]
The average Customer Satisfaction Score in the insurance industry can vary depending on factors such as the type of insurance (life, health, auto, etc.), the region, and the specific company. However, in general, the insurance industry tends to have average customer satisfaction scores ranging from around 75% to 85%. This can be influenced by factors […]
Claims Leakage is defined as the extent of financial loss due to errors, inefficiencies, or fraudulent activities in the claims handling process. And while that definition is well known to insurers who track their business closely, how to reduce or eliminate that leakage is still a challenge. Why is eliminating claims leakage so important? Even though […]
When it comes to your core solution provider or any software vendor with which you work, you should ask yourself “How easy is it to conduct business with them?” In addition to solution quality, vendor accessibility, responsiveness, and problem-solving capabilities are key factors to consider when evaluating them. A vendor should be readily available and […]
DENVER, CO – Spear Technologies (“Spear”), a leading provider of property and casualty insurance software solutions, has been named a Technology Standout by Celent in their Claims Systems Vendors: North American P&C Insurance 2024 report. SpearClaimsTM is an integral part of SpearSuite TM, which includes claims, policy, billing, and portal core insurance software solutions. […]
The Realities and Misconceptions Regarding Two Essential Tools for Insurers In today’s fast-paced insurance landscape, staying ahead of the curve is essential for maintaining competitiveness and meeting evolving customer expectations. As technology continues to advance, insurers are increasingly turning to tools like Artificial Intelligence (AI) and analytics to drive innovation, enhance operational efficiency, and improve […]
When Bruce Lee famously said, “Be like water,” he was referring to a person’s ability to adapt to changing conditions.
Too often, companies operate with blinders on when it comes to technology, trusting that what they don’t know won’t hurt them.