Accessible AI for IT Leaders: AI Copilot – Simplifying System Navigation and User Support 

For IT leaders in insurance, complexity isn’t just a technical challenge – it’s a daily operational barrier. As claims, policy, and billing systems evolve, business users often struggle to find information or generate reports without IT assistance. 

Every day, adjusters, claims managers, and executives send ad-hoc requests like: 

• “Can you pull last quarter’s claim closure rates?” 
• “What’s the trend in subrogation recoveries this month?” 
• “Can you create a report on high-cost claims by region?” 

Individually, these seem minor, but collectively, they consume hundreds of IT hours every quarter. 

The solution isn’t more dashboards or data warehouses. What insurers need is a way for users to interact with systems in plain language — turning natural-language questions into instant answers. 

That’s where Accessible AI comes in. 

In this article, we’ll explore how AI copilots within claims management software simplify data access, reduce IT tickets, and help insurers focus technology resources on modernization — not maintenance. 

Why AI Copilot Matters for IT Leaders 

Across P&C organizations, IT teams are tasked with balancing two competing demands: maintaining system stability and enabling innovation. But constant requests for data, metrics, or reports from non-technical users make it difficult to stay strategic. 

Each time a supervisor asks for “claims still open after 90 days” or “vendor turnaround averages,” IT has to extract, format, and deliver that information — slowing both teams down. 

AI copilot embedded in your core insurance software solutions eliminates that dependency. Using natural language queries, users can simply ask: 

“Show me open claims by adjuster.” 
“Compare average closure times this year versus last.” 
“List claims with payments over $50,000 pending review.” 

The AI understands the request, retrieves the data, and presents it instantly, no tickets, no wait time, and no manual reports. 

For IT, that means fewer interruptions. For business users, it means true self-service. 

How Accessible AI Simplifies System Navigation and User Support 

Traditional systems require users to know where to look and how to get there. Navigating modules, applying filters, or generating reports can be frustrating, especially for non-technical staff. 

Accessible AI for Insurance removes that friction by layering natural language understanding directly into your claims management system. 

With this capability, users can: 

• Query data conversationally (“How many claims are pending supervisor review?”) 
• Launch workflows directly from queries (“Reassign all open claims over 120 days to senior adjusters.”) 
• Receive summaries or visualizations instead of raw tables (“Summarize claim trends by region.”) 
• Access support on demand (“How do I upload a vendor document?” or “Where do I find claimant payment history?”) 

This conversational interface reduces IT’s role as a middleman, while improving accessibility and user confidence. 

Instead of relying on tickets or custom reports, every department can extract insights and trigger actions — instantly. 

Empowering Business Users with AI They Can Shape  

Before exploring further, it’s worth revisiting a core principle: Accessibility isn’t just about simplicity — it’s about control. 

Every use case in this series — from sentiment alerts to email workflow automation — reflects one goal: putting AI in the hands of those who know the business best. 

Traditionally, IT manages not only infrastructure but also user support, automation logic, and reporting structures. Every configuration change requires technical intervention. 

With Accessible AI, that changes. Business users can: 

• Customize query prompts for their teams 
• Define approved data access boundaries 
• Tailor which KPIs or metrics appear in summaries 
• Suggest refinements to AI understanding — without coding 

This allows IT to focus on governance and modernization rather than micromanaging daily user requests. 

When claims managers, underwriters, and executives can shape how AI assists them, innovation becomes decentralized — and far more scalable.  

Why Business-User Accessibility Is a Game-Changer  

When AI tools are designed for non-technical users, IT leaders gain more than just efficiency — they gain leverage. 

• Faster Time-to-Insight: Teams no longer wait days or weeks for data extraction. 
• Reduced IT Backlog: Ad-hoc support tickets for reports, exports, and queries drop significantly. 
• Improved Governance: IT can manage permissions centrally while users access approved data sets independently. 
• Stronger Collaboration: Shared visibility into real-time data aligns IT, claims, and leadership on priorities. 

With Accessible AI, the claims management solution itself becomes the user’s digital assistant — not another system to learn. 

Some Tangible Benefits to Empowering IT and Business Teams 

The measurable impact of embedding Accessible AI for Insurers into existing systems is substantial: 

• IT Support Tickets Reduced by 35–50% when natural-language self-service replaces ad-hoc reporting requests. 
• Productivity Gains of 25–40% across claims and underwriting teams through instant access to insights. 
• Faster Modernization Cycles as IT reallocates time from report generation to automation and cloud initiatives. 
• Higher Data Accuracy and Consistency when users pull live data from core systems instead of outdated exports. 

These results demonstrate how Accessible AI transforms IT from a service desk into a strategic enabler — empowering innovation while maintaining operational control. 

Case Study: Reducing IT Backlog and Improving Partner Experience 

A mid-size mutual insurer faced growing internal frustration over system navigation and reporting complexity. 

Claims adjusters and managers regularly filed IT tickets for basic tasks like generating summary reports or locating historical claim documents—creating a backlog of low-priority support requests. 

After deploying the Accessible AI Copilot, the insurer saw immediate gains: 

• IT ticket volume dropped 48% in the first 90 days. 
• Business users completed common tasks (like data retrieval and report generation) 2–3x faster. 
• Training time for new claims staff dropped by 40%. 
• IT resources were redirected toward migrating legacy processes and improving integrations. 

Result: the IT team reduced administrative noise while increasing user satisfaction—proving that automation and accessibility can go hand-in-hand. 

Why Simplifying System Navigation Matters for IT Leadership 

For IT leaders, Accessible AI transforms the perception of technology from a support burden to a strategic enabler. It allows teams to: 

• Modernize user interaction without new systems or major integration work. 
• Reduce dependency on IT for everyday questions and data requests. 
• Improve governance through transparent, auditable AI interactions. 
• Support digital transformation goals without overextending resources. 

When business users can self-serve, IT can lead—not just support—the organization’s modernization journey.  

See Accessible AI in Action 

Ready to see how SpearClaims™ can help your IT team streamline user support, reduce tickets, and increase adoption—without adding new systems? 

Schedule a Demo to see how SpearClaims™ with accessible AI acts as an intelligent copilot that helps business users navigate, query, and interact with your core system in plain language. 

Request Pricing to learn how cost-effective it can be to modernize user interaction, strengthen governance, and empower business teams—while freeing IT for strategic innovation.