Claims Management - Policy Administration & Billing - Agent & Policyholder Portals - AI, Analytics & Bots

SpearPolicy™ Accessible AI Use Cases

Accessible AI in SpearPolicy™ empowers business users to shape AI models to their specific needs - helping teams work smarter, respond faster, and make more confident decisions with less effort.

Artificial Intelligence for Insurance

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These are just a few of the use cases made possible by business user accessible AI. 

Spear's Next-Generation AI Capabilities leverage generative AI, predictive analytics, and intelligent automation to solve real-world challenges for insurers, MGA/MGUs, and public entities.

Accessible AI makes working with AI intuitive—no developers required. Business users can tailor models to their unique needs and domain realities, ensuring the technology works for them—not the other way around.

The result: faster decisions, smarter workflows, and a stronger return on your technology investment.

To learn more about the use cases and their impact, click on a Next-Generation AI Capability.

  • Smart Application Submission Prioritization with Predictive Analytics
  • Accelerating Policy Document Review with Smart Summarization
  • Application & Endorsement Intake with Intelligent Document Processing
  • Copilot for Underwriters and Policy Staff
  • AI-Generated Client Correspondence and Endorsement Language
  • Self-Service Policy Agents for Brokers and Members
  • Smart Paste for Policy Changes and Forms
  • **Currently Live SpearSuite™ Use Case**

Smart Application Submission Prioritization with Predictive Analytics

Reduce manual application processing costs, speed up turnaround time for quoting, and ensure your underwriters are overwhelmed with submissions—many of which aren’t viable. able to focus on the most desirable business.

Spear’s embedded predictive models evaluate incoming applications and classify them as red/yellow/green based on risk, completeness, and fit. AI then routes the submissions to appropriate workflows or decision-makers..

Outcome:

  • Significantly reduced quote cycle time
  • Improved underwriting focus
  • Higher hit ratios and better risk selection

Accelerating Policy Document Review with Smart Summarization

Significantly reduce time required for underwriters and compliance officers to scan long endorsements, audit reports, or policy amendments.

Smart Summarization condenses these documents into clear, contextual highlights—summarizing what changed, what’s missing, or what requires attention.

Outcome:

  • Review time reduced by up to 50–70%
  • More consistent risk evaluation
  • Improved underwriting speed and accuracy

Application & Endorsement Intake with Intelligent Document Processing

Improve efficiency and reduce time required to process submissions and endorsements that arrive via PDF, email, or scanned files which then require manual data entry.

Intelligent Document Processing extracts key information (e.g., insured details, limits, exposures) and automatically populates policy records—without IT support.

Outcome:

  • Up to 80% reduction in manual entry
  • Significant reduction in errors related to manual processing
  • Faster time to quote and bind

Copilot for Underwriters and Policy Staff

Enable staff to easily find rating rules, underwriting guidelines, or customer history.

Copilot Assistant answers questions in natural language, navigates to the right screens, and delivers real-time insights—like loss ratios, renewal status, or premium change drivers.

Outcome:

  • Accelerated underwriting decisions
  • Significantly reduced training burden
  • Better adoption of policy systems

AI-Generated Client Correspondence and Endorsement Language

Automatically generate and send detailed customer communications, capable of handling complex policy changes.

Generative AI auto-drafts personalized emails, proposal letters, and endorsement language with tone and length customization.

Outcome:

  • Up to 50% time savings on customer communication
  • More professional, consistent language
  • Significantly reduced compliance risk in correspondence

Self-Service Policy Agents for Brokers and Members

Assist agents and insureds with request for COIs, copies of policies, or status updates.

Virtual Agents allow external stakeholders to securely access and retrieve documents, policy summaries, and renewal status—without staff intervention.

Outcome:

  • 24/7 self-service access
  • Fewer inbound service requests
  • Improved satisfaction for brokers, agents, and members

Smart Paste for Policy Changes and Forms

Intelligent copy & paste eliminates repetitive manual form entries, data copying and errors.

Smart Paste auto-suggests form field inputs based on copied text from a document or email.

Outcome:

  • Up to 50% faster data entry
  • Significantly fewer errors and rework
  • Smoother policy changes and updates

**Currently Live SpearSuite™ Use Case**

A business user successfully deployed 12 AI models in SpearSuite™ to automate tasks previously being done manually and is now successfully reading invoices and indexing them to claim files, entering payments based on invoices, processing documents, and summarizing notes, leading to measurable efficiency gains.

Outcome:

  • Significantly reduced manual workload
  • High accuracy performing automated tasks
  • Increased efficiency