Claims Management - Policy Administration & Billing - Agent & Policyholder Portals - AI, Analytics & Bots

Spear's Latest Innovations

We’re thrilled to share the latest AI-driven innovations now available in SpearSuite™ - each designed to help you work smarter, respond faster, and make more informed decisions with less effort.

Artificial Intelligence for Insurance

Spear Technologies

SpearAI™

Spear's Next-Generation AI Capabilities leverage generative AI, predictive analytics, and intelligent automation to address key pain points for insurers and public entities.

They deliver a more seamless, intuitive experience, allowing business users to tailor AI models to their specific needs and domain realities—ensuring the AI not only works but works for them.

No developers are necessary, saving time while giving teams greater control, enhanced capabilities, and a stronger return on technology investment.

Explore the power of Artificial Intelligence for Insurance - click on a Next-Generation AI Capability to learn more »

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  • Predictive Analysis
  • Smart Summarization
  • Claims Assistant Email Agent
  • Automated Responses & Sentiment Analysis
  • Intelligent Document Processing
  • Virtual agents
  • Smart Paste
  • CoPilot Assistant
  • **Currently Live Use Case**
Predictive Analysis

Embedded models forecast premiums, financial outcomes, and flag high-risk claims—such as those likely to involve litigation or fraud—triggering proactive actions based on customizable business rules. These models provide real-time risk assessments across both claims and policy modules, leveraging business rules and notification engines to enable timely, informed decision-making.

Smart Summarization

AI-driven tools condense emails, notes, documents, and claim timelines into concise summaries, dramatically reducing review time and enabling faster decisions. Activities such as emails, calls, notes, and tasks are distilled into actionable highlights, minimizing clicks and increasing workflow efficiency with a one-click copy feature for easy content reuse.

Claims Assistant Email Agent

An AI-powered solution that automatically extracts key claim details from incoming emails and generates accurate, real-time in-thread responses. Generative AI assists in drafting or refining communications, with customizable tone and length options to save valuable time for users.

Automated Responses & Sentiment Analysis

AI-generated email and notepad responses include tone and length adjustments, while built-in sentiment analysis alerts supervisors to negative or urgent messages. The system evaluates incoming communications and suggests response strategies to enhance customer service.

Intelligent Document Processing

Customized models automate data extraction and record generation from a variety of documents, including policies, invoices, and medical reports. This automation reduces manual effort, improves data accuracy, and seamlessly integrates extracted information into SpearSuite™.

Virtual Agents

Secure, self-service AI agents provide real-time answers to vendors and stakeholders by accessing system databases directly. Built to execute tasks and make decisions using predefined logic and AI intelligence, these agents initiate events, automate complex business processes, and significantly enhance operational efficiency. They can be trained to understand underwriting guidelines and acceptable risk levels, accelerate claims triage, FNOL submissions, and resolution processes, and personalize interactions to improve customer engagement.

Smart Paste

A time-saving feature that suggests form field inputs based on copied text, speeding up data entry and improving accuracy. Users can simply copy content from any source, activate smart paste via a button or keyboard shortcut, and receive inline suggestions for completing forms within model-driven apps, choosing to accept or ignore each recommendation.

CoPilot Assistant

A conversational AI assistant that helps users navigate SpearSuite™, generate real-time insights, and receive AI-driven recommendations through natural language interaction. CoPilot enhances productivity by providing intuitive system navigation, dynamic data insights, and actionable guidance.

**Currently Live Use Case**

A business user successfully deployed 12 AI models in SpearSuite™ to automate tasks previously being done manually and is now successfully reading invoices and indexing them to claim files, entering payments based on invoices, processing documents, and summarizing notes, leading to measurable efficiency gains.

Next-Generation AI Capabilities for your

Carrier Third Party Administrator Risk Pool Public Entity Self-Insured Group Self-Insured Employer

These AI-powered innovations are now avilable to all Spear clients and can be customized to meet the specific needs of your organization.

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